Privacy Policy

Urban Effects respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020.

We collect personal information such as your name, contact details, delivery address, and purchase history when you interact with us, including through our website, online store, social media channels, or direct enquiries. We may also collect limited technical information such as your IP address, browser type, and website usage data through cookies and analytics tools.

When we collect personal information, we will generally tell you why we are collecting it, how it will be used, who it may be shared with, and your rights to access and correct it. Providing personal information is usually voluntary; however, if you choose not to provide certain information, we may be unable to process your order, respond to your enquiry, provide products or services, or otherwise meet your request.

In some circumstances, we may receive personal information about you from third parties, such as architects, landscape architects, contractors, schools, councils, distributors, referral partners, or publicly available sources. Where required by law, we will take reasonable steps to notify you that we have collected your information, the purpose of collection, and your rights in relation to that information.

We use your personal information to process orders, deliver products, provide customer support, manage warranties, improve our products and services, administer our business operations, and communicate with you. Where you have provided your consent, we may also send you updates, promotions, product information, or other marketing communications. You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

When you make a purchase online, payments are processed securely through trusted third-party payment providers. Payment information is encrypted during transmission, and Urban Effects does not store full credit card details.

We may share your personal information with trusted service providers who assist us in operating our business, including delivery companies, payment processors, IT service providers, marketing platforms, and professional advisers. We only share information where necessary for them to perform services on our behalf or where required by law.

Some service providers may store or process personal information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients protect the information in a manner that provides comparable safeguards to those required under New Zealand privacy law.

We use cookies and similar technologies to improve your browsing experience, understand website usage, and help us enhance our website and services. You can disable cookies through your browser settings; however, doing so may affect the functionality of some parts of our website.

We take reasonable steps to protect personal information against loss, unauthorised access, use, disclosure, alteration, or misuse. While we implement appropriate security measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymise it.

You have the right to request access to the personal information we hold about you and to request correction of that information. To make a privacy request or raise a concern about how your information has been handled, please contact us at customerservice@urbaneffects.co.nz.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.